Systems Upgrades FAQ

At Joplin Metro Credit Union, we strive to provide an experience that exceeds your expectations. To enhance your service, we are upgrading our core processing system to support future growth. This upgrade will take place from January 31 to February 3 and may temporarily impact some services. Here are some frequently asked questions and answers regarding the system upgrade. We appreciate your patience and apologize for any inconvenience this may cause. Your experience with us is our top priority, so please don’t hesitate to reach out with any questions or concerns.

Why are you upgrading your core processing system?

This upgrade will help us to deliver the highest level of service possible. Upgrading a core processing system is typically a rare, once-in-a-generation event that will ensure our system is equipped to support membership growth and keep pace with technological advancements for years to come.

Will my information be secure throughout the upgrade?

Yes. Your security is our top priority. Your account information will remain protected throughout the upgrade.

When will the upgrade take place?

The upgrade will take place over the weekend of January 31-February 2.

What if the upgrade takes longer than expected?

While we don’t anticipate any delays while completing the upgrade, we will post updates on our website and Facebook page if it extends beyond the scheduled completion date.

What do I need to do before January 31?

Verify that Joplin Metro Credit Union has your current contact information:

Address

Phone number

Email address

Keep track of your finances.

Look at how much you have in each account so you know how much you’ll have available while you don’t have access to balance information.

Print any previous statements you may need before January 30.

Keep an eye out for more information as the upgrade gets closer.

How will the upgrade affect my account availability?

	Friday January 31	Saturday February 1	Sunday February 2	Monday February 3
All Branches	Open (Normal Hours)	Closed	Closed (As Usual)	Open (Normal Hours)
Online Banking	Available until 5pm	Unavailable	Unavailable	Available after 9am
Online BillPay	Available until 5pm	Unavailable	Unavailable	Available after 9am
*ATM Services	Available	Available	Available	Available
*Debit Card Purchases	Available	Available	Available	Available
Credit Card Purchases	Available	Available	Available	Available
Shared Branch Locations	Available	Unavailable	Unavailable	Available

*From January 31 at 5pm until February 3 at 9am, debit card purchase limits and ATM withdrawal limits may be slightly lower than normal.

How will I access my account during upgrade weekend?

Use your debit card or ATM card to withdraw cash at the ATM.

Use your debit card or credit card to make purchases.

Write checks.

Can I use my ATM, debit, and/or credit cards during upgrade weekend?

Yes, but please note that debit card and ATM limits may be lowered.

Will shared branching be available?

No, shared branching will not be available from Friday, January 31, at 5pm until Monday, February 3, at 10am.

Will my automatic withdrawals or deposits be affected?

All automatic withdrawals and direct deposits should proceed normally. However, you may notice a minor delay in automatic withdrawals and direct deposits during the upgrade period of January 31-February 3.

What do I need to do after February 3?

Download the NEW app from the App Store or Google Play Store by searching for “Joplin Metro Credit Union”.

Check to make sure all your information transferred correctly (ie: BillPay payees and amounts).

Will my account number change?

Your base account number will NOT change. Your account type suffix will change from a letter to a two-digit number. No action is required on your part.

	Current Suffix	New Suffix
Savings	A	01
Checking	X	10

 

Will my check information change?

No. There will be no changes to your account or routing number. Please continue using your existing checks.

Will my ATM, debit, or credit card numbers change?

No. There will be no changes to ATM, debit, or credit cards.

Will my online BillPay information change?

No. There will be no changes to your BillPay account.

Will your website change?

Our main website will remain the same, but our online banking platform, which is accessible through our website, will change.

Will my statements change?

While your statements may appear slightly different, none of the information displayed in them will change.

What new benefits will be available after the upgrade?

Members can look forward to several upgrades to your banking experience including but not limited to:

New and improved mobile app

More digital forms

New Rewards Checking

Less data processing for employees, which will translate to even faster and better member service

I have additional questions. Where can I go for help?

For more information, please visit any of our Member Service Representatives at either location or call us at 417-623-9816 (3301 Texas Ave) or 417-627-1000 (716 Pearl Ave).